Job description for Credit & Collection Executive at MyRepublic Broadband Pte Ltd
How you’ll contribute to MyRepublic’s success
- Manage and monitor customer accounts to ensure timely collection of outstanding payments and minimise overdue receivables through email, phone, walk-ins, or other appropriate channels.
- Perform credit control and collection activities, including aging review, preparation of Statements of Accounts, customer follow-ups, payment arrangements, and escalation of long-outstanding accounts.
- Perform payment reconciliation and ensure customer accounts are accurately updated.
- Review customer credit information, identify potential credit risks, and recommend appropriate credit control actions where required.
- Handle customer disputes and payment queries, working with relevant teams to resolve issues and facilitate collection.
- Prepare and review Statements of Account, aging reports, collection updates, and other credit control reports.
- Support credit control process improvements, system enhancements, and UAT initiatives to improve collection efficiency and accuracy.
- Perform payment reconciliation and investigate discrepancies to ensure customer accounts are accurately maintained.
- Support legal, small claims tribunal, write-off, negative listing, and other recovery activities where required.
- Perform other ad hoc tasks and projects assigned by the line manager.
We think you’ll fit in great with us if you
- Degree/Diploma in Finance, Accounting, or equivalent.
- At least 2 years of relevant experience in Credit Control, Accounts Receivable, Collection, or related finance operations.
- Good understanding of credit control, collection processes, and payment reconciliation.
- Strong analytical and organisational skills with good attention to detail.
- Independent, proactive, and able to take ownership of assigned accounts and tasks.
- Strong communication and interpersonal skills, with the ability to engage customers and internal stakeholders professionally.
- Language Proficiency – High
- Good Microsoft Excel skills and experience working with financial or customer account data.
