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Job description for Contract Administrator (1 Year Contract) at Wilhelmsen Ships Service (S) Pte Ltd
- Minimum GCE 'A' levels.
- Excellent communication skill.
- High level of accuracy in work.
- Computer literate.
- Able to resolve problems.
- Systematic and accurate nature.
- Experience in the shipping industry preferred.
- Able to organise/co-ordinate and strong attention to detail and the ability to multi-task.
- Reliable, enthusiastic and professional manner.
- Responsible for checking disbursement accounts (DAs) based on the guidelines presented by the Principal and within the WSS Ships Agency SOPs.
- Appointment Acknowledgement and job creation in Virtual Agent.
- Check DAs on accuracy towards the Principal’s guidelines and contract terms.
- Contact the Local Agents regarding PDAs, RDAs, FDAs (required changes), SDAs which need to be created.
- Send PDAs, RDAs (if required), FDAs, SDAs to the Principal.
- Coordinate, create and forward Statement of Account (SOA) to Principal (West only).
- Follow up with customers regarding payments on a regular basis. (East and West). Seek advice from SA Credit on best approach. Escalate to Global Agent where required.
- Daily check to ensure customer payments reflect the correct DA IDs to which the payment relates to assist Cash Collector in funds allocation.
- Coordinate any required administrative clarifications between Local Agents and Principal.
- Arrange payments from Principal and to Local Ports, by following up the Principal with balances and coordinating with Cash Collectors for payment allocation.
- Communicate with the Principal in a professional way, meeting any required and / are agreed timescales.
- Provide any necessary reports to the Principal as agreed.
- Responsible for ensuring that all internal and external requirements related to filing and storing of documentation related to disbursement accounts are fulfilled.
- Complete checking and finalising the disbursement account within agreed KPIs (either internal KPIs or those agreed with the Principal).
- Responsible for ensuring the accuracy of data within the disbursement account.
- Monitor/follow-up timely upload of invoices and DA status changes by Local Agents.
- Maintain oversight on DA production in Virtual Agent and follow up with Local Agents and DA Centre for overdue FDAs.