Job description for Content Marketing & Community Management Trainee - 12-months trainee program at Truffle Technologies
Wonderful opportunity for a proactive and result oriented Content Marketing & Community Management Trainee to get to work with innovative digital services. The role offers versatile activities in the areas of community and content management, mobile app marketing and supporting the team in daily start-up business activities.
The position will offer a front-seat to learn about the daily operations of high-tech start-up and develop various skills along the way. You will also get exciting opportunity to work with the launch activities of a new application!
Responsibilities
Content creation and management
- Create, post and manage marketing content in social media and other digital channels to engage with customers and grow the community
- Write blog posts
- Create casual video content with the application
- Record instruction and marketing videos for the application
- Manage and update the website and App Store content and FAQs
App performance monitoring and analysis
- Monitor the app KPIs, analytics and performance of the app
- Improve the content based on the feedback and analytics
App marketing
- Participate to application pre-launch related activities
- Coordinate product launches and customer events
- Contact and communicate with marketing and event partners
- Promote the application in the events and online to increase the user base
- Execute app promotion campaigns
Market research
- Gather insights on competitor products and product strategies, positioning and pricing
- Conduct surveys and interviews with customers
Product development assistance
- Test new apps with the target customers
- Provide suggestions to improve existing product performance and customer experience
Community management
- Communicate and engage with the application users
- Participate in online conversations to increase brand awareness and visibility
- Respond to customer queries and feedback in our online channels and forward issues to relevant team members
- Monitor, report and reply to feedback and online reviews
Support in daily business activities
- Assist and support the team with daily business activities and administrative tasks
- Create business documents and reports
Requirements
- Singapore Citizen or PR fresh graduate (2019-2020) (All candidates must meet this requirement to qualify for the trainee program)
- Able to commit for 12 months for the traineeship (possibility to convert to a full-time role after the traineeship)
- Graduated or graduating in business, management, marketing, PR, communications or another relevant field (preferably Batchelor’s or similar degree)
- Hands-on experience in content marketing, social media and/or PR
- Experience in content creation and copywriting for social media and blogs
- Excellent copywriting and presentation skills in English
- Proficient in MS Word, Excel and PowerPoint
- Able to multi-task and prioritize effectively in a fast-paced environment
- Strong problem solving and creative thinking skills
- Strong operational and management skills
- Result and customer oriented
- Attention to detail
- Able to work in a small team and independently
- Entrepreneurial and experimental mindset
- Positive can-do attitude and teamwork spirit
- Innate curiosity and passion to learn and develop your skills continuously
- Fast learner
- Experience in app marketing is an advantage
What we offer
We offer a fast-paced and fun start-up working environment where you’ll get to wear several hats and build your skills in multiple areas. You get:
- Friendly, passionate and enthusiastic colleagues
- Good work-life balance
- Flat hierarchy, trustful and open work culture fostering creativity
- Central office location in the heart of Singapore, next to Clarke Quay MRT station
How to apply
If you’re interested in becoming a crucial part of our team, please apply by submitting your CV with a short summary and your availability. Kindly note that only shortlisted candidates will be notified.
