Community manager
Jakarta, Indonesia (Remote possible)
Job benefits
- Remote work options
- Team building events
Must have skills
Job description for Community manager at Refocus
About Refocus
Refocus is a remote-first Edtech company. We are launching online education in Asia: first in Indonesia and the Philippines, then across all the SEA region. We already have the product, revenue and sustainable traction. We plan to launch 20 products and to reach $1 mln monthly revenue.
At Refocus students get (really get!) digital professions and significantly improve the quality of their lives. We help our student to get a cool new job in the digital economy.
Refocus is for those who want to contribute to building an Edtech unicorn in Asia.
Job description
We’re looking for Community Manager in Indonesia — the person who will be responsible for all communication with our students: from onboarding to all support during studies. We build best service for our students not limited to standard customer support.
We plan to graduate 2000 students this year.
Your future responsibilities:
- communicate with our student and actively engage them in Facebook and WhatsApp communities;
- support students during 9-month period of studies;
- troubleshooting;
- be responsible for live Q&A session;
- be responsible for managing mentors;
- organization of online meetups;
- collect feedback from students, analyze and communicate it to the product team;
- build all necessary processes and guidelines together with community team.
What we expect from you:
- you love communications with people;
- you enjoy helping people and provide best service to them;
- you have 3+ year of experience of working as community/customer success/customer support manager;
- you have experience of building customer communities on Facebook/WhatsApp/Slack;
- you know how to measure your work in terms of metrics;
- you have highest literacy rate - in written Indonesian****language and oral speech;
- English B2 or higher.
What we offer:
- remote work;
- competitive salary;
- opportunities for quick career growth (to Community Team Lead);
- free access to all Refocus educational programs.
About the company
