Community manager ( remote)
Skills
Job description for Community manager ( remote) at Refocus
Refocus — where the future is born!
Refocus is a global EdTech company
We’ve already changed the lives of more than 5 000 students in 7 countries. We ain’t gonna stop. Our goal is to launch 20 products in Indonesia, the Philippines, and all the countries across the Asia region.
The #1 goal is to equip our students with skills that will be in demand in the Asian market for at least 30 years.
We dream big. We go global.
Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve.
We have one principle only — we love what we do. Join us and you’ll become a part of the multicultural family where your decisions matter at a global scale.
Do you have a fire in your heart as strong as ours is?
Is the answer is YES you should apply for our position.
Your future responsibilities:
- Communicate with our student and actively engage them in Facebook and WhatsApp communities;
- Support students during 9-month period of studies;
- Troubleshooting;
- Be responsible for live Q&A session;
- Be responsible for managing mentors;
- Organization of online meetups;
- Collect feedback from students, analyze and communicate it to the product team;
- Build all necessary processes and guidelines together with community team
What we expect from you:
- You love communications with people;
- You enjoy helping people and provide best service to them;
- 3+ year of experience of working as community/customer success/customer support manager;
- Experience of building customer communities on Facebook/WhatsApp/Slack;
- You know how to measure your work in terms of metrics;
- English B2 and above
What we offer:
- 100 % remote job;
- Official employment with government mandated benefits;
- Competitive salary;
- Opportunities for quick career growth (to Community Team Lead);
- Free access to all Refocus educational programs.
Your journey map before employment: HR interview (20-30 minutes) →Case study→Final interview with co-founder or Community Lead→Job offer!
Interview process
[edit this] Here at Refocus, our interview process will be:
- Apply via Glints
- Screening interview with our recruiter
- Interview with our Hiring Manager
- Test
- Final interview
About the company
Refocus — where the future is born
Focus on things which matter — this is our credo. Refocus offers remote-friendly, flexible opportunities to turn work life into an exciting adventure.
Refocus is a global EdTech company
We’ve already changed the lives of more than 5 000 students in 7 countries. We ain’t gonna stop. Our goal is to launch 20 products in Indonesia, the Philippines, and all the countries across the SEA region.
The #1 goal is to equip our students with skills that will be in demand in the Asian market for at least 30 years.
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