Job description for Commercial Coordinator at PT AQS Group Indonesia
About the Role
PT AQS Group Indonesia is looking for a proactive and detail-oriented Commercial Coordinator to support our international commercial operations.
In this role, you will coordinate customer inquiries, quotations, export administration, order fulfillment, and communication with international customers. You will work closely with internal departments to ensure smooth commercial processes and deliver excellent customer service.
If you enjoy working in a fast-paced export manufacturing environment and have strong coordination and communication skills, we'd love to meet you.
Responsibilities:
1. Handle customer inquiries through email, WhatsApp Business, social media, and other official communication channels.
2. Prepare quotations, Proforma Invoices (PI), and other commercial documents.
3. Coordinate customer orders from inquiry through shipment while ensuring timely follow-up.
4. Monitor production progress and provide order status updates to customers.
5. Coordinate packaging approval, product samples, and customer requirements with internal departments.
6. Support export documentation and commercial administration activities.
7. Maintain customer databases, communication records, and commercial documentation.
8. Conduct market research and prospect potential international customers through digital platforms and other business channels.
9. Support the company's social media communication and promotional activities.
10. Coordinate customer visits, meetings, business travel, and trade exhibition preparations.
11. Handle customer complaints professionally and coordinate resolutions with related departments.
12. Prepare regular commercial reports and monitor outstanding customer issues.
13. Maintain confidentiality of customer information, pricing, and commercial data.
Requirements:
1. Bachelor's Degree in Business Administration, Management, Marketing, International Trade, Communication, English Literature, or other related fields.
2. Minimum 3 years of experience in:
- Commercial Administration
- Export Sales Administration
- Sales Coordination
- Customer Service
- Export Documentation
- Manufacturing or Export Companies
3. Good understanding of export commercial processes, including inquiry handling, quotation, Proforma Invoice, shipment coordination, export documentation, and customer communication.
4. Experience using ERP/Odoo or other ERP systems is preferred.
5. Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook), Microsoft Teams, email, and digital communication platforms.
6. Strong communication, coordination, interpersonal, and negotiation skills.
7. Excellent attention to detail with strong administrative and documentation accuracy.
8. Strong problem-solving skills and ability to coordinate across multiple departments.
9. Fluent in English (written and spoken) is mandatory.
10. Arabic language proficiency is a plus.
11. High integrity and ability to maintain confidentiality of commercial information.
12. Willing to support customer visits, business travel, and trade exhibitions when required.
13. Willing to be based in Semarang and communicate with international customers, including outside normal working hours when necessary due to different time zones.
