Client Success Manager
Skills
Job description for Client Success Manager at Rewardz
As an Client Success Manager,
You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction.
Your responsibilities will include,
- Own overall relationship with a portfolio of clients, which includes managing on-boarding, implementation, client retention, up-sell and cross-sell, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client
- Liaise with different internal stakeholders – Sales, Customer Support, Merchant and Development teams
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to build on currently established practices
- Understand the business landscape as well as clients to bring new approaches and ideas utilising our platform
Core technical skills for this role are,
· You communicate clearly. You write well. You are precise and can explain things over the phone, e-mail, chat or in person
· You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
· You are a team-player. You recognise that the quality, speed and accuracy of your work impacts the work done by the rest of the team
· You are creative and enjoy solving problems. You love to learn new things everyday yet remain cool under pressure
· You have any past experience in flex benefits platforms or insurance
· You are analytical and have an ability to gain useful insights from data
· You are interested in technology and innovation. You like the start-up culture and can match up to the pace of work
· You are a hustler. You are resourceful. You get the job done!
You make a good fit for this role if,
· You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
· You have at least 6-8 year(s) experience in account/client management roles
· You have excellent sales experience and customer service skills
· You have excellent negotiation and consultative sales skills
· You are a creative thinker with exceptional attention to detail and a problem-solver
· You have at least a Bachelor degree in business administration, mass communication, social sciences or similar relevant field
· Proficiency in MS Office, especially in using Excel & PowerPoint
· You are proficient in Chinese – both Spoken & Written
About the company
Launched in October 2012, Rewardz is a Singapore based company with the mission to help organizations of any size build a motivated and happy workforce. We do this by enabling companies to reward their employees with an extensive suite of corporate perks for their lifestyle essentials accessible on web and mobile. The perks convey to the employees that their hard work is appreciated, allow them to enjoy substantial savings and hope to encourage staff to interact beyond the workplace. With a strong desire to build something of our own, co-founders Nicole and Jaya left their established corporate careers to introduce the concept of employee perks to Singapore's vast SME and start-up workforce. Even for larger companies and MNCs, we felt that information about corporate rates should be more accessible and redemption of perks should be simplified; that's where the Rewardz journey started. Backed by the strong IT experience from our advisors, we launched our online portal and taken the company a step further by designing our mobile app. We are fortunate to have the support of our clients and merchants who have also been a very important part of our evolution. We hope to bring more solutions to simplify employee engagement initiatives as we grow. Stay tuned!
We are one of the Top 10 Best Tech Companies to work for in 2019! https://www.scs.org.sg/best-tech-co-award/top-best-by-year.php?year=2019
Join us !
