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- Act as the main point of contact for existing customers at the assigned accounts
- Work closely with the team to achieve and maintain NPS (Net Promoter Score) target from Glints TalentHub employees.
- Oversee the onboarding and offborading process and make sure that it matches Glints optimal standard
- Continuous interaction with the talent hired by the client with us to make sure they are skilled and comfortable in their job role
- Conduct performance reviews with the customers externally
- Make sure the customer completes the NPS survey every month and feedback NPS results to other cross functional teams
- Optimize employee referral program from the talent hired to fulfill any other vacant positions
- Customer centric
- Fast Learner
- Excellent listening and speaking skills in English
- Proven work experience in a client facing role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Flexible work hours
- Team building events