Job description for Center Supervisor at Công Ty Cổ Phần Giáo Dục Talkfirst
1. Job Description
2. Key responsibilities
- RE-ENROLMENT – Make sure students re-register to study after their first course.
- CENTER OPERATION – Property management & staff supervising;
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback;
- Strategizing and monitoring daily activities of customer service operations.
- Assisting customer service staff with duties where required;
- Training staff in areas of customer service and company policies;
- INVESTIGATING AND SOLVING CUSTOMER SERVICE COMPLAINTS.
- CUSTOMER SATISFACTION – Follow up & make sure our students are happy with the service.
- Assisting with development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
- Salary range: negotiable (Range from 15 mils to 25 mils)
- Competitive benefits package, annual performance-based pay increase
- Bonus on monthly target achievement
- 1+ years of work experience in a similar position.
- Proficient knowledge of customer service (4+ years experience), and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Fluent in English is a must.
- Experiences in Education & major in English-related subjects is a big advantage.