Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Job description for Call Center Team Leader at Incall Systems Pte Ltd
- Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels.
- Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training.
- Ensures that follow-up actions are in place to address any gaps in staff competency and weaknesses.
- Generates daily, weekly and monthly reports and other documentation as required.
- To do the planning, forecasting, implementing and monitoring.
- Ensures all standards and procedures are followed and maintained.
- Other ad hoc duties as required by supervisor/manager
- Minimum Diploma with 3 years of relevant experience preferably in a call centre or telemarketing environment
- Prior experience in outbound calls such as Lead Generation, Seminar Registration, Data Profiling and Verification, etc.
- Must possess excellent sales, customer service and problem solving skills.
- Positive and able to drive team to achieve targeted Service Levels.
- Good leadership and people management skills.
- Good command of written and spoken English
- Knowledge of MS Excel is essential
- Possess good interpersonal and communication skills
- Confident in handling clients’ calls, possess excellent customer service and be Customer-focused and resourceful
- Able to work well in a team and under pressure in a dynamic and demanding environment
- Aggressive, energetic, motivated, proactive and optimistic about challenges