Business Operations Specialist

We are looking for a highly organized and detail-oriented Business Operations Specialist to support the Business Coordinator in turning business information, discussions, and requirements into clear and actionable outputs.

You will work across documentation, business data, research, meeting coordination, and day-to-day client/project support. You’ll help make sure information is captured, structured, updated, visualized, and easy for the team to use — from a meeting note or workflow document to business trackers and client-facing materials.

This role is ideal for someone who enjoys putting pieces together, keeping things organized, spotting missing information, and making complex information easier to understand.

Job Description

• Prepare and update operational workflows, SLAs, MoUs, and other project documentation
• Prepare meeting invitations, agendas, materials, and reminders for internal and external meetings
• Convert meeting discussions, business requirements, and operational inputs into clear and structured documentation
• Track meeting outputs and follow up agreed next steps to Internal and External stakeholders
• Conduct basic research related to business process information
• Collect, consolidate, and validate information from different sources to support business and project requirements
• Maintain and organize project documents related to business process in Internal Space and Wiki, ensuring the latest information is available
• Coordinate business supporting document review, comments, revisions, approvals, and version updates to internal and external stakeholders
• Maintain and update business data, lead information, project trackers, and other business records
• Support the Business Coordinator in day-to-day project coordination, routine client communication, and other business operations activities

Skills

1. Bachelor’s Degree in any major, preferably in Management, Administration, Communication or related fields.
2. Fresh graduates are welcome to apply (relevant internship, project coordination or administrative experience is a plus)
3. Adaptability to fast-moving environment
4. Excellent PowerPoint skills, with the ability to create clear, structured, and visually engaging presentations
5. Proficiency in Microsoft Office/Google Workspace
6. Familiarity with AI tools and enthusiasm for exploring and applying AI to improve productivity and workflows is a plus
7. Excellent attention to detail, especially related to paperwork handling
8. Good written and verbal English communication skills
9. Basic client/stakeholder communication skills
10. Proactive and able to take ownership of assigned tasks through to completion
11. Good data-handling skills
12. Basic understanding of workflow and process documentation
13. Ability to manage multiple documents and deadlines
14. Comfortable working with repetitive/detail-oriented tasks