Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
Skills
Job description for Assistant Engineer at Acer Computer (Singapore) Pte Ltd
- Serve customer at front counter, handle customer service request/complaint in a professional manner
- Communicate with customer on technical issues
- Check customer’s product for fault reported and create case, explain to customer the repair procedure
- Diagnose customer reported faults on electronics devices (Notebook, Desktop, All-In-One, Monitor, Tablet, Mobile etc.) and identify software or hardware required to resolve faults
- Carry out repair solutions with software or part/component replacement
- Able to dismantle and assemble electronics devices properly without causing damage
- Preferably with experience in repair notebook/laptop (e.g. change Motherboard, LCD, battery, speaker, keyboard, charging port, SSD, HDD, RAM, casing, hinges, LCD bezel/cover etc.)
- Able to diagnose and identify malfunction of motherboard/LCD if it is manufacturing defect or Customer Induced Damage (e.g. Liquid Spillage, screen crack)
- Proactive in problem solving and following up and close all repair cases timely
- Adhere to company SOP to meet with SLA, KPIs and repair process and systems
- Maintain good housekeeping and follow safety work management systems and procedure at all times
- Report suspected high failure part/component/incident to Service Manager/HQ/ODM for investigation and resolution
- Perform Ad-Hoc duties as and when assigned by Service Manager
- Minimum 1-2 years’ experience in servicing / troubleshooting and repairs of computer
- ITE / Diploma in Computer, Electrical & Electronics Engineering
- Energetic team player with ability to be a self-starter
- Customer service-oriented with good interpersonal skills
- General Technical Trouble-shooting on I.T hardware such as Desktop, Notebook, Monitor, All-in-One, Tablet, Chromebook etc.
- Basic knowledge on office application products, Windows OS, Chrome OS and Office 365
- Must be able to multitask and work independently