Job description for Agent Call Center at Pt. Cemerlang Multimedia
1. Handling inquiry, request and complaint from existing or non-customer via walk-in channel, call-in channel, email, website, WhatsApp and social media
2. Provide information as customer needs and assigned to related division if needed according to the type of the information, report using the MIS system
3. Check and monitor all the customer’s request that has been recorded in MIS system every day to received information and/or solution from related division
4. Closed and ensure that the information has been delivered to customers once the problem has been solved
5. Conducts surveys to customers regarding services and products according to company needs (after call, etc.)
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Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.
Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465