Job description for Account Manager (SaaS B2B Sales| Renewals & Upselling) at Base.vn
About Base.vn
Base.vn is Vietnam’s pioneering SaaS platform – providing enterprise-grade digital transformation solutions to 10,000+ businesses nationwide. Our mission is to empower organizations to operate efficiently and scale sustainably through technology and data-driven decision-making.
We’re hiring an Account Manager (Customer Development) to own the most critical stage of the customer journey: renewals and upselling. You will manage a portfolio of existing clients, ensure their continued success with Base’s platform, and expand value through consultative selling. This role is vital to Base’s long-term growth and client retention.
What You’ll Do
As an Account Manager, your job is to protect and grow Base’s customer revenue by driving renewals and identifying upsell opportunities across a large portfolio. You will work directly with C-level leaders, helping them maximize the value of their investment in Base.
Key Responsibilities:
- Manage and grow a portfolio of existing B2B clients across multiple industries
- Drive timely renewals and increase customer lifetime value through upselling relevant SaaS solutions
- Build strong relationships with C-level stakeholders and internal champions
- Quickly master 60+ applications across Base’s 5 solution pillars to provide accurate, consultative guidance
- Handle objections, resolve issues, and maintain client satisfaction throughout the post-sale journey
- Collaborate with Customer Success, Product, and Sales teams to deliver ongoing impact to clients
- Track performance metrics and report on revenue retention and expansion
What We’re Looking For
Top 3 must-have qualities:
- Strong interpersonal intelligence: Sharp, tactful, and emotionally intelligent when handling client needs, concerns, or pushbacks especially with high-level executives.
- Tech-savvy & quick learner: Able to understand, navigate, and explain complex SaaS products (60+ apps) with speed and clarity.
- Sales mindset & execution: Experienced in client retention, upselling, and relationship-based sales. Able to manage a high volume of accounts with consistent follow-ups and strategic thinking.
Background Qualifications:
- 2+ years in account management, client success, or B2B sales (preferably in SaaS, tech, or consulting)
- Proven track record in hitting renewal and upsell targets
- Comfortable working in a fast-paced, high-growth environment
Why Join Base?
- Strategic Role: Own client revenue and play a critical role in long-term customer success
- Learning Curve: Master an advanced SaaS platform and consult clients across many industries
- Career Track: Fast-track into Senior AM, Account Strategy, or Key Account roles
- Competitive Package: Fixed salary + uncapped commission + performance bonuses
- Culture of Growth: Join a performance-driven team that values ownership, learning, and impact
Ready to own the future of enterprise relationships?
Apply now and become the growth engine behind Base.vn’s customer success.
