Responsibilities:

1. Order Fulfilment Process:

· Assist in processing and fulfilling customer orders accurately and efficiently.

· Picking and Packing orders on a daily basis.

· Prepare shipping labels, invoices, and other necessary documentation for orders.

· Monitor order statuses and address any issues that may arise during the fulfilment process.

2. Customer Contact and After sale Support:

· Proactively reach out to customers to address any after sale inquiries or concerns they may have.

· Provide prompt and courteous responses to customer inquiries via email, phone, or chat.

· Resolve customer issues and cases effectively, aiming to achieve optimal customer satisfaction.

3. Stock Inventory Management:

· Maintain accurate records of stock levels and inventory movement.

· Conduct regular physical inventory counts to ensure alignment between stock records and physical quantities.

· Monitor stock replenishment needs and coordinate with the manager to restock products in a timely manner.

· Organize and optimize the storage of products in the inventory area.

· Receiving shipment and stock count to be keyed in to the inventory.

· Keep up to date on products expiry dates and update them to online marketplaces.

· Stocktake quarterly.

To succeed in this role, you should have an understanding of basic e-commerce platforms. You should also show interest in learning and adapting to new challenges.

You will be working in an air-conditioned environment at Tai Seng and you will play a part in handling the key operations (packing, inventory management, etc) of our e-commerce stores on various platforms.

Requirements:

· Minimum GCE ‘N’ Level/NITEC

· Understanding Singapore online e-commerce platforms (Lazada, Shopee and Amazon) will be an advantage.

· Good command of the English language, both written and spoken.

· Proven work experience in areas of IT platforms or ability to learn

· Computer literacy (MS Office/Excel in particular)

· Able to work independently and flexibility

· Can start immediately