CASA STEFANO RICCI

Position: Waiter/Server

Key Responsibilities:

Provide outstanding customer service in accordance with company standards and procedures

Efficiently handle food and beverage orders, ensuring accurate delivery to guests

Offer friendly, discreet, and exceptional service to all guests, ensuring a memorable experience

Assist fellow team members in preparation and set up food and drink service in the lounge, ensuring all utensils and amenities are properly stocked and inspected before service

Address guest inquiries and make recommendations, including suggestive and upselling techniques, demonstrating deep knowledge of the menu and its offerings

Manage all lounge-related telephone and email reservation inquiries

Undertake any other administrative tasks within the lounge as needed

Previous experience in a fine dining environment is preferred

Profound knowledge of customer service and of all beverage products

At least 1 year of experience in a guest service or guest contact role, preferably within a hospitality organization

Proficiency in both English and Chinese to communicate effectively with guests

Willing and able to work shifts, weekends, and public holidays

Perform other duties as assigned by the Supervisor/ Manager