Job Summary:

In this role, you will be responsible for ensuring the high quality and performance of our ceiling fans through expert installation, repair, maintenance, and exceptional customer service. To support your work, you will be provided with a company van for installation and servicing trips across Singapore.

Job Scope:

Installation and Testing: Install ceiling fans on both concrete and false ceilings. Perform comprehensive safety checks and testing to confirm that the installation meets all required standards.

Diagnosis and Troubleshooting: Inspect ceiling fans to identify issues and malfunctions. Use diagnostic tools and techniques to pinpoint problems accurately.

Repair and Maintenance: Repair or replace defective components such as motors. Clean fans and components to remove dust and debris. Perform preventive maintenance to extend the lifespan of fans.

Customer Interaction: Interact with customers to understand their fan-related issues and provide cost estimates for repairs. Offer guidance on proper fan usage and maintenance. Collect payment from customer.

Testing and Quality Control: Test repaired fans to ensure they operate correctly. Perform quality control checks to verify the quality of repairs.

Safety Compliance: Adhere to safety protocols and guidelines to prevent accidents and injuries during repair work. Ensure all repaired fans meet safety standards.

Technical Expertise: Stay updated on the latest ceiling fan models and technologies. Attend training sessions or workshops to enhance technical skills. Mentor and train new technician team members as needed.

Spare parts & motor repairs: Repair the faulty parts if able to fix. Diagnose motor issues and malfunctions, perform motor repairs, including rewiring, replacing worn components, and reassembling motors.

Team Collaboration: Coordinate with other technicians, sales, and customer service team for efficient workflow. Share knowledge and insights to improve repair processes.

Customer Feedback: Solicit and collect customer feedback to assess satisfaction and identify areas for improvement. Relay feedback of faulty/defect products to manager for consideration in decision-making processes.

Driving and Delivery: Responsible for using company vehicle to transport and deliver goods in a safe, timely and professional manner.

Pack Goods for Delivery: Carefully and accurately pack products for outbound shipments, ensuring items are secure and protected during transit. Label packages with shipping information and handle necessary documentation. Tailor and enhance products with accessories as per the order specifications. Scan the pick list and items to proceed delivery.

Unload Containers: Safely and efficiently unload incoming shipments from trucks and containers. Inspect and verify received goods against packing lists or purchase orders. Optimize store space by strategically adjusting the placement of goods and their respective locations.

Safety and Cleanliness: Maintain a safe and organized warehouse environment by following safety protocols and keeping work areas cleans and clutter-free. Operate material handling equipment safely and efficiently.

Any other tasks as assigned: Perform any additional duties and responsibilities as required by the Company from time to time, in accordance with business needs and operational requirements.

Requirements:

·       Possess Class 3/3A License, company van will be provided

·       No experience required

·       Basic knowledge of electrical, mechanical, or IT systems

·       Basic computer skills

·       Attention to detail and follow procedures

·       Willing to learn

·       Professional, respectful, and customer-oriented attitude

Working location: 1 Tampines North Drive 1, #04-18, T-Space, Singapore 528559 (near Courts, Ikea, Giant)
Working hours: Mondays to Fridays (9am to 5.30pm), Alternate Saturdays (9am to 1pm)