Job Duties

• Under general supervision, assists in analysis, modification and design of products and services for assigned projects which requires working knowledge of materials, components, and their applications.
• Prepares design calculations and specifications.
• Develops test procedures, conducts tests and completes test result analysis for assigned projects.
• Assists in handling field and manufacturing problems to maintain and improve products and services.
• Incorporates Reliability, HSE and Quality analysis techniques during the design process.

Key Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Install, configure, and maintain manufacturing systems applications, operational technology (OT) networks, and IoT devices
• Monitor system performance to ensure high availability, reliability, and optimal performance of critical systems
• Troubleshoot and resolve system, network, and application issues in a timely manner
• Manage user accounts, access controls, and security configurations in line with company policies
• Perform regular system and application updates, patching, and data backups
• Support IT infrastructure across cloud, on-premise, and hybrid environments, with focus on manufacturing systems
• Maintain accurate documentation of system configurations, incidents, and resolutions
• Collaborate with AI developers to build and enhance AI-based knowledge bases for automated troubleshooting and support
• Coordinate with vendors and third-party service providers for issue resolution and system improvements
• Assist in implementing and enforcing IT policies, procedures, and best practices
  

Requirement:

Years of Experience

• Minimum 2 years of experience in system support, OT hardware support, manufacturing systems support, or related technical support roles

Educational Background

• Bachelor’s degree, or equivalent qualification in Information Technology, Computer Science, Network Engineering, or related field

Key Skills & Competencies

Must-have skills:

• Hands-on support experience for PCs, scanners, tablets, and peripherals
• Strong troubleshooting skills for Windows devices and hardware issues
• Basic networking knowledge including IP addressing, DHCP, DNS, and connectivity troubleshooting
  

Preferred Certifications (Added Advantage)

• Microsoft Windows or DesktopSupport certifications
• Network certifications (CompTIANetwork+, CCNA, or equivalent)
• IT support or hardware supportcertifications
• Cybersecurity or OT securitycertifications
• Manufacturing or OT environmentsupport experience