Key Responsibilities

·       Support and manage virtualization platforms such as Microsoft Hyper-V, VMware, Azure Stack HCI, and dHCI solutions.

·       Configure and support Microsoft Windows Server services including Active Directory Domain Services (ADDS), DNS, DHCP, Group Policy (GPO), Network Policy Server (NPS), File Server, and Failover Clustering.

·       Deploy and maintain cloud and hybrid infrastructure solutions on Microsoft Azure, Azure Stack HCI, and AWS platforms.

·       Configure, manage, and troubleshoot enterprise storage solutions including SAN, NAS, iSCSI, SMB, Fibre Channel, and NFS environments.

·       Perform infrastructure troubleshooting, root cause analysis, performance tuning, and service recovery activities.

·       Support backup, replication, and disaster recovery solutions such as Veeam Backup & Replication.

·       Perform system monitoring, patch management, firmware upgrades, health checks, and preventive maintenance activities.

·       Participate in infrastructure migration, upgrade, consolidation, and transformation projects.

·       Coordinate with customers, vendors, principals, and internal teams during implementation and support activities.

·       Prepare technical documentation including implementation plans, HLD/LLD design documents, test plans, SOPs, and handover documentation.

·       Provide technical recommendations, best practices, and infrastructure improvement proposals to customers and internal stakeholders.

·       Support managed services operations, incident handling, escalation support, and maintenance activities.

·       Assist in solution planning, infrastructure sizing, technical discussions, and pre-sales support activities when required.

·       Ensure project implementation follows security, operational, and compliance best practices.

Requirements

·       Diploma or Degree in Information Technology, Computer Engineering, Computer Science, or related field.

·       Minimum 3 years of hands-on experience in enterprise IT infrastructure deployment and support.

·       Strong experience in server, virtualization, storage, backup, and cloud infrastructure environments.

·       Experience supporting Microsoft Windows Server platforms and enterprise virtualization technologies.

·       Basic to intermediate knowledge of networking concepts including VLAN, TCP/IP, routing, firewall, VPN, and switching.

·       Experience with Microsoft Azure, Azure Stack HCI, AWS, or hybrid cloud environments is an advantage.

·       Familiarity with backup and disaster recovery solutions such as Veeam is an advantage.

·       Strong troubleshooting, analytical, and problem-solving skills.

·       Good communication, customer handling, and project coordination skills.

·       Able to work independently and collaboratively within a team environment.

·       Willing to perform after-office-hours support and project implementation when required.

·       Relevant technical certifications such as Microsoft, VMware, Azure, AWS, Veeam, or networking certifications are an advantage.