Resolved issues related to Microsoft applications, Windows systems, and agency-specific software.
● Delivered System support via BeyondTrust, chat, email, and phone while maintaining high service levels.
● Develop, modify, and optimize operating systems, middleware, and compilers.
● Perform system analysis to identify performance bottlenecks and implement solutions.
● Collaborate with infrastructure and application teams to ensure seamless system integration.
● Maintain system documentation, coding standards, and version control.
● Troubleshoot complex software and hardware issues at the system level.
● Accessed user machines to troubleshoot and implement solutions effectively.
● Documented technical steps in ServiceNow for transparency and SLA compliance.
● Advised users on preventive maintenance, helping reduce recurring incidents.