About the role

As Studio Manager, you will be responsible for ensuring the smooth running of the studio while delivering an exceptional experience for our clients and instructors. This is a hands-on role. You will personally manage front desk and operational responsibilities while leading and supporting any other team members. You will be the operational heart of the business, ensuring that clients are well looked after, instructors are supported, and studio operations run smoothly and efficiently.

Key responsibilities

Act as the primary point of contact for clients via phone, email, WhatsApp and in-person enquiries

Build strong relationships with clients and provide a personalised, boutique customer experience while creating a welcoming, community-focused environment

Assist clients with bookings, scheduling, package purchases and account enquiries

Follow up with new clients and ensure they have a positive onboarding experience

Monitor and facilitate the entire client journey from first enquiry through long-term retention

Handle client feedback, concerns and service recovery when required

Work closely with instructors to manage their schedules, leave requests and replacement arrangements

Optimise studio utilisation and scheduling to balance client preferences, instructor availability and studio capacity

Ensure smooth daily operations across both studios including ensuring a clean, organised, well-stocked and premium studio environment

Oversee inventory, procurement and studio maintenance

What We’re Looking For

Essential qualities:

Highly organised and detail-oriented

Enjoys working with people and delivering excellent customer service

Is proactive, resourceful and able to think ahead

Takes ownership and follows through on responsibilities

Has strong written and verbal communication skills

Is comfortable managing schedules, systems and administrative processes

Is at ease with various forms of digital platforms including WhatsApp, MS Word, Outlook, etc.

Good at prioritisation and can thrive in a busy environment

Calm under pressure

2 – 5+ years' experience in operations, hospitality, customer service, wellness, healthcare, education or related industries

About us

At SmartFit Pilates, our mission is simple: to help people move better, feel better and live their best life through Pilates. We are committed to delivering a personalised, professional and welcoming experience for every client who walks through our doors. As a boutique Pilates studio, we believe that exceptional customer service, strong relationships and attention to detail are just as important as great instruction. SmartFit Pilates is a member of Pilates Connect, an ecosystem of Singapore's leading Pilates and wellness brands united by the belief that expert-guided movement and wellness practices can transform lives at every age.

Benefits

Work in a positive, wellness-focused environment

Join a passionate and supportive team

Opportunity to make a real impact on clients' lives

Be part of a company that values growth, quality, community and people-first qualities