What’s in it for you 
Lead and oversee Spa operations and profitability, always ensuring the highest standards of service and Member experience 

  
We are looking for someone who has 

Minimum 5 years of management experience in Spa operations, with direct oversight in ME License and Case Trust 

Strong business acumen and problem-solving skills 

Knowledge in retail, inventory and pricing

Ability to engage and communicate with stakeholders across all levels 

Flexibility to work weekends and holidays  (5 days work week from Monday to Sunday on rotating shift)

What you will be doing 

Oversee daily spa operations, including financial reporting, staff commission tracking, procurement and inventory, retail management, and regulatory compliance 

Lead and manage the Spa team; overseeing staffing, scheduling, training, and professional standards to foster a high-performance culture 

Maximize spa revenue and profitability through strategic yield management and targeted marketing initiatives 

Drive Member satisfaction by cultivating a culture of service excellence and ensuring effective resolution of escalated concerns  

Analyze feedback, market trends, and competitor benchmarks to enhance services and programs, while identifying opportunities to maximize productivity and efficiency