Job Description

KONE moves two billion people every day.  As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies.  At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

Why this role?

The Site Supervisor is accountable for safe, high-quality, and efficient installation of the KONE solution, adhering to the agreed scope of work, schedule, and budget, he/she ensures proper site preparation and readiness, leads the installation team, verifies the installation deliverables, coordinates with the builder and other contractors and ensures readiness for customer and maintenance handovers.

The Site Supervisor is responsible for following and continually improving standard ways of working in adherence to Lean principles. The role proactively leads the installation teams to prevent interruptions and ensure smooth installation flow. The role serves as the KONE interface with the customer and other stakeholders throughout the installation process, supporting Sales, CSE and Project Manager as needed.

What will you be doing?

Site supervision:

Accountable for safety, quality, and productivity during installation and handovers, and for raising and actioning corrective actions to any detected non-conformities.

Responsible for the use of correct KONE installation methods and tools by the installation team, and for proper risk assessment for parts of installation where KONE method is not feasible.

Responsible for proactive site preparations, site readiness, customer deliverables to KONE, site visits and audits, including resolution of non-conformities with customer (supported by Project Manager as needed)

Responsible for verifying the site execution plan and field cost management as part of the pre-delivery review, assuming site execution responsibility, and thereafter installation activities and handovers.

Responsible for maintaining realistic MS 3c (material delivery to site) throughout the S-plan, and for confirming of S-plan milestones 3 – 5z.

Active support to Project Manager and Project Admin for the verification of payment status according to S-plan concept and contract terms

Responsible for planning and organizing installation activities, site storage and logistics, and needed resources and tools.

Requests materials to site (MS 3x), confirms arrival of KONE materials to site (MS 3c), receives other materials and services at the site, and performs Goods Receipt.

Performs handover to installation team (KONE and subcontractors), clarifying the scope of work, completion date and other necessary customer milestone dates, as well as target installation hours for own KONE fitters.

Organizes continuous huddles with the installation team to empower them and proactively prevent interruptions, ensure smooth, continual flow of work on site, with a focus on efficiency and waste reduction.

Achieves targets for variation sales and change orders during installation, ensures costs attributable to others are claimed and collected.

Verifies quality of installation and ensures installation the scope of work is completed. Is accountable for final testing of the equipment and for closing any raised items (tester, customer, third party inspector, as is applicable). Completes a successful handover to maintenance.

Responsible for quality claims / feedbacks, time sheet approvals, installation documentation, reporting of installation progress, status, cost accumulation, and risks, and managing schedule and other changes.

Responsible for the management of environmental aspects of the installation (waste and hazardous material handling).

Customer Relationship management:

Acts as the primary contact for the customer regarding site management, proactively communicating and using related tools.

Ensures customer satisfaction with proactive and timely communication, professional installation process, as well as safety and quality of installation.

People leadership and subcontractor relations:

Responsible for verifying that installers, testers and other contractors on site are trained, certified, competent, and capable of performing each installation task.

Accountable for site operatives’ safety, motivation and wellbeing.

Responsible for identifying Installation operative training needs and communicating these to respective line managers, HR, installation subcontracting companies and procurement.

Responsible for managing and developing the performance of the team and individuals.

Responsible for developing and maintaining a proactive and professional relationship with subcontractors’ installation team and ensures they meet their commitments.

Continual improvement:

Responsible to follow and continually improve standard ways of working according to LEAN principles. · Motivates and empowers the installation team to identify waste and make improvements, with a focus on teamwork and collaboration.

Supports and coaches the installation team to improve their standard ways of working.

Continually identifies and shares opportunities, root causes and improvement ideas with the team and other collaborators, applying lean tools (Go & See, retrospectives, improvement sessions).

Promotes success stories of team improvements, recognizing and rewarding efforts to drive continuous improvement.

Are you the one?

Experience from construction industry or elevator industry is an asset

Safety and quality management

Customer relationship management

Installation resource planning. Managing installation performance

Understanding installation methods

Understanding of relevant laws, standards, norms and other requirements

General contractual understanding. Basic construction management and building systems knowledge

Subcontractor management