Job description for Service Supervisor at MULTICO MARKETING & SERVICES PTE. LTD.
To supervise and coordinate service operations, ensuring timely, efficient, and high-quality maintenance, repair, and troubleshooting of heavy equipment, machinery, and air compressor systems, while supporting customer satisfaction and operational efficiency.
DUTIES
- Supervise daily service activities including repairs, maintenance, and troubleshooting works
- Plan and schedule service jobs, site visits, and technician assignments
- Ensure all service jobs are completed on time and meet quality standards
- Monitor job progress and provide technical support when required
- Guide and support technicians in diagnosing faults and performing repairs on Heavy equipment (e.g. forklifts, generators, machinery) and Air compressors (diesel/electric)
- Review service reports to ensure accuracy and completeness
- Assist in resolving complex technical issues
- Provide timely updates on job status, delays, and solutions
- Handle customer complaints and ensure proper follow-up and resolution
- Ensure all service works comply with safety standards and procedures
- Conduct toolbox meetings and safety briefings where required
- Ensure proper use of tools, equipment, and PPE
- Maintain compliance with regulatory and company requirements
- Ensure proper documentation of service reports, job sheets, and checklists
- Monitor usage of parts and prevent wastage
- Ensure timely submission of service reports and claims (e.g. warranty)
REQUIREMENTS
- Diploma / NITEC / Higher NITEC inMechanical Engineering or related field
- Minimum 3–5 years of relevant experiencein heavy equipment, machinery, or air compressor servicing
- Prior supervisory experience preferred
- Strong technical knowledge in dieselengines, mechanical systems, and compressors
- Good troubleshooting and problem-solvingskills
- Leadership and team management abilities
- Good communication and interpersonalskills
- Ability to work under pressure and managemultiple tasks
- Possess Class 3 driving licence(preferred)
- Willing to travel to customer sites
- Able to work overtime when required
