• Complete various assigned field service tasks in a timely and independent manner.

• Prepare, execute, and report on various service requests and projects.

• Regularly visit customers as scheduled to provide preventive maintenance and inspections, and recommend spare parts and equipment upgrades.

• Understand customer needs and promptly provide quotations for spare parts and upgrade solutions.

• Perform equipment installation, commissioning, validation, calibration, repair, and relocation.

• Maintain good relationships with customers to achieve customer satisfaction and customer service KPIs, promoting steady growth in after-sales service business.

• Provide timely, accurate, and competitive pricing suggestions for all completed upgrade projects, submit pricing and approvals, and follow up on the next steps in the order process.

• Provide relevant business information to new machine sales or superiors.

• Complete other temporary tasks assigned by leaders.

Job requirements

• Bachelor's degree or above, Majors related to Mechanical Engineering, or Electrical are required, with Pharmaceutical Engineering being preferred.
• Over three years of working experience, with a preference for those who have experience in after-sales service and sales in the solid dosage forms industry, or experience in customer service for engineering equipment.
• Fluent in English.
• Willingness to travel frequently.