Company Overview:
Volt Auto is Singapore’s exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after-sales services, and committed to delivering exceptional vehicles and service as a trusted name in the industry.

Position Overview:
Reporting to the Assistant Aftersales Manager, you will be responsible for being the primary contact between customers and the workshop, ensuring smooth services. The ideal candidate will have a strong customer-orientated service and basic knowledge of vehicle functions.

Responsibilities:

Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.

Advise customers on vehicle maintenance and repair needs.

Arrange test drives with customers to identify any additional issues, if needed.

Accurately record customer concerns on the job card.

Provide service quotes and estimated time for completion.

Recommend best practices like service intervals and warranties. 

Monitor service progress and update customers.

Inspect repaired vehicles before handing them back to customers.

Coordinate with other departments to fix any issues after repairs.

Manage vehicle check-in and check-out processes.

Follow up with customers to ensure satisfaction with the service. 

Handle documentation for cost estimates, repair quotes, and vehicle history. 

Complete admin tasks, billing, and close job cards on time. 
 

Requirements:

Nitec/Diploma/Degree in Engineering preferably automotive-related.

Have a minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.

Possess the ability to detect basic vehicle faults and problems. 

Possess a valid Singapore Class 3 Driving License.

Display excellent communication and interpersonal skills.

Possess proficient computer skills to manage customer information and process service orders.