Sales Support & Showroom Executive

Role Summary

The Sales Support & Showroom Executive is responsible for managing customer enquiries across chat platforms, welcoming and assisting walk-in showroom visitors, and providing basic product introductions. The role also supports sales operations through accurate invoicing, reporting, and maintenance of sales trackers. This position requires strong responsiveness, attention to detail, and a customer-first mindset.

Key Responsibilities

Customer Enquiry Management

·      Manage incoming customer enquiries via WhatsApp, social media, and approved messaging platforms

·      Respond to all new enquiries within 15 minutes during working hours

·      Provide accurate and consistent information on products, pricing guidelines, promotions, and appointment scheduling

·      Record, track, and follow up on all enquiries until closure or handover

·      Maintain professional and courteous communication at all times

Showroom Hosting and Basic Sales Support

·      Welcome and attend to showroom visitors professionally

·      Provide basic product introductions, highlighting key features and differences

·      Assist customers with showroom appointments and consultation flow

·      Perform timely handover to senior sales consultants when required

·      Ensure showroom cleanliness, organisation, and readiness throughout operating hours

Sales Administration and Operations

·      Prepare and issue invoices accurately based on quotations and confirmations

·      Update CRM records, sales trackers, and internal systems with high accuracy

·      Track enquiry progress, confirmations, and follow ups

·      Coordinate effectively with sales, operations, and installation teams to ensure smooth execution

Reporting and Accuracy Control

·      Ensure all data entries are complete, accurate, and submitted on time

·      Identify and flag discrepancies, missing information, or irregularities promptly

·      Support daily, weekly, and monthly sales and operational reporting requirements

·      Comply strictly with internal SOPs, pricing rules, and approval processes

Required Skills & Attributes

·      Strong written and verbal communication skills

·      Highly responsive and organised

·      Detail-oriented with high accuracy in numbers and documentation

·      Comfortable handling multiple chat platforms and basic sales tools

·      Presentable, courteous, and confident in front of customers

·      Able to work independently and follow SOPs strictly

Suitable Background

·      Experience in customer service, retail, hospitality, or sales administration

·      Prior experience in showroom, retail, or service-based industries is an advantage

·      Basic familiarity with invoicing systems, Excel or Google Sheets preferred