About the role
We are looking for a passionate and customer-focused Retail Supervisor to join our team. As a full-time Retail Supervisor, you will play a key role in delivering excellent customer service, driving sales, maintaining store standards, and supporting daily operations to ensure a smooth and enjoyable shopping experience for our customers.

Key Responsibilities

Sales & Customer Service

Deliver excellent customer service and create a welcoming shopping experience.

Understand customers' needs and provide product recommendations.

Achieve store sales targets.

Handle customer enquiries, feedback, and after-sales service professionally.

Promote ongoing campaigns, new arrivals, and store initiatives.

Store Operations

Manage daily opening and closing procedures.

Process sales transactions accurately through the POS system.

Conduct stock replenishment and inventory checks.

Assist with receiving and unpacking deliveries.

Ensure products are properly displayed, stocked, and priced.

Maintain store cleanliness, visual merchandising standards and make improvements where necessary.

Team Support

Plan and manage staff schedules to ensure adequate manpower coverage and operational efficiency.

Lead, motivate, and support team members in achieving sales and operational goals.

Provide guidance and on-the-job training to retail staff.

Monitor team performance and uphold customer service standards.

Foster a positive, collaborative, and accountable team culture.

Requirements

Minimum 2 years of retail experience.

Sales-driven with a positive and proactive attitude.

Good sense of styling and visual merchandising.

Able to work retail hours, including weekends and public holidays.

Team player with strong organisational skills.

Benefits

Staff discounts.

Performance incentives.

Opportunities for growth and development.

About us
Stacked Store is a home decor store in Singapore. With an eye for design and aesthetics, we aim to bring highly-curated, design-led products into people's homes.