About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking a highly driven Retail Director to lead our retail operations and drive sales performance across multiple outlets. This role requires a hands-on leader with strong commercial acumen to deliver revenue growth, operational excellence, and an outstanding customer experience.

Key Responsibilities

Drive overall retail sales performance and ensure achievement of revenue, margin, and KPI targets

Lead and manage multi-store operations, ensuring consistency in execution, merchandising, and service standards

Monitor daily, weekly, and monthly sales performance and implement corrective action plans

Work closely with store managers to drive sales conversion, staff productivity, and operational efficiency

Plan and execute in-store promotions, campaigns, and product launches to maximize sales opportunities

Take ownership of retail P&L, including budgeting, forecasting, and cost control

Build strong relationships with suppliers and brand partners to support pricing, promotions, and product availability

Ensure optimal inventory levels, stock replenishment, and loss prevention across all outlets

Lead, coach, and develop high-performing retail teams, including performance management and succession planning

Handle escalated operational and customer issues to ensure service excellence

Qualifications and Requirements

Minimum 6–10 years of experience in retail or sales leadership, preferably in IT or electronics industry

Proven track record in driving sales and managing multi-store retail operations

Strong understanding of retail KPIs, promotions, and store-level execution

Experience in P&L management and business performance optimization

Strong leadership, coaching, and team development capabilities

Experience working with suppliers, distributors, and brand principals

Excellent analytical, communication, and stakeholder management skills

Experience with CRM systems and retail sales tools

Degree in Business Administration, Marketing, Engineering, or a related field

What We Offer
At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

Looking for a challenging and rewarding career in a fast paced organization? Apply now to be a part of our growing team!

Note

Only shortlisted candidates will be notified

Position may be adjusted to Senior Manager based on experience