We are seeking a highly skilled Resident Engineer with strong experience in Fortinet SD-WAN technologies to support enterprise WAN operations for a major multinational customer. The engineer will be stationed onsite at the customer premises and will be responsible for day-to-day network operations, troubleshooting, implementation, and escalation management.

Key Responsibilities

•⁠  ⁠Provide onsite operational support for enterprise WAN and SD-WAN infrastructure.

•⁠  ⁠Manage and support Fortinet SD-WAN deployments.

•⁠  ⁠Monitor network performance and ensure service availability.

•⁠  ⁠Troubleshoot WAN, routing, and connectivity issues.

•⁠  ⁠Perform incident management and root cause analysis.

•⁠  ⁠Support planned changes, upgrades, and maintenance activities.

•⁠  ⁠Coordinate with service providers and OEM support teams.

•⁠  ⁠Implement network configuration changes under change management process.

•⁠  ⁠Maintain operational documentation and reports.

•⁠  ⁠Provide technical escalation support to customer operations teams.

Technical Requirements

•⁠  ⁠Strong hands-on experience with Fortinet SD-WAN solutions.

•⁠  ⁠Good knowledge of FortiGate firewall administration.

•⁠  ⁠Strong understanding of:

    * Routing protocols (BGP,OSPF, Static Routing)

    * VPN technologies (IPSec, SSL VPN)

    * WAN optimization

    * LAN/WAN troubleshooting

•⁠  ⁠Experience with network monitoring tools.

•⁠  ⁠Good understanding of ITIL processes.