Job Description

Sell the Studio M / M Social Singapore products and services using up-selling and suggestive selling techniques

Promote the Hotel’s products and services

Record special billing arrangements for groups and conventions

Ensure that Millennium Hotels and Resorts Code of conduct is followed at all times

Maintain a high level of product and service knowledge about all MCIL Hotels in your region

Develop and maintain a regular pattern of sales calls

Record and process reservations made by phone/fax/email

Process amendments to reservations such as extensions and early departures

Manage “no show” reservations by investigation and recording of same 

Respond to enquiries about the hotel products and services by various channels promptly

Determine guests’ needs and provide recommendation accordingly, upsell whenever possible 

Ensure that all reservation information in correspondences and reservations system is accurate

Ensure that all follow ups are completed within 24 hours

Maintain knowledge of special rates/ offers/ promotions

Performs all other duties as assigned