Job description for Reservations Associate at Shangri-La Group
Job Highlights
Career Development Opportunities
Duty Meals and Flexible benefits
Complimentary Room Nights
Discounted Room and Dining Rates
We are looking for a Reservations Associate
A Reservations Associate is responsible in managing the reservations process and operation in the property, providing the most efficient and courteous hotel reservations service to deliver quality guest services and meet financial targets for the property.
He/She also ensures to adhere to policies and procedures implemented by the property, and to undertake and deliver on any other duties and responsibilities as required by the Management.
As a Reservations Associate, we rely on you to:
Provide support to guests on reservations and other related inquiries
Work with other departments and deliver best-fit solutions for our guests
Increase guest loyalty by delivering value-added service to our guests
Contribute to maximizing business opportunities for the hotel
We are looking for someone who:
Diploma or Bachelor’s degree in Hotel Management, Business Administration, or related field preferred
Minimum of one (1) years’ experience in hospitality industry with similar capacity
Has a passion for hospitality industry
Possess good written and verbal communication skills.
Creative and detail minded.
High levels of flexibility, adaptability to changes
If you are the right person, what are you waiting for? Click the APPLY button now!
