The Reservation Supervisor / Team Leader takes responsibility for the group's sales and planning functions, as well as managing and leading the hotel’s reservations team. As a Reservation Supervisor / Team Leader, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities:

Here’s what you’ll do during a typical day:

·       Support daily reservations operations: Assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage

·       Coordinate group reservations: Process rooming lists, billing requirements, and special requests, and facilitate communication of relevant information between meeting planners, housing bureaus, and internal departments

·       Assist with revenue optimization: Monitor reservations activity and support rate and occupancy strategies to maximize revenue

·       Provide reservations support: Handle reservation requests and provide service to team members and customers as needed

·       Support department operations: Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership

·       Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications:

·       Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.

·       Strong administrative, organizational, and time management skills.

·       Excellent communication and presentation skills, both written and verbal.

·       High attention to detail with the ability to manage multiple priorities.

·       Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft Office.

·       A commercial mindset with the ability to identify and act on revenue opportunities.

·       A positive, adaptable attitude with a commitment to team success and guest satisfaction.