What this job involves:

We are looking for a professional, approachable, and service-oriented Receptionist to support the daily front desk operations at the client office. As the first point of contact for employees, visitors, vendors, and clients, this role plays an important part in creating a positive workplace experience and representing both JLL and Client professionally.

The ideal candidate should be able to manage a fast-paced environment, handle multiple requests confidently during busy periods, and work closely with internal teams to ensure smooth office operations. This role is suitable for someone who enjoys interacting with people, has strong coordination skills, and is keen to grow within a corporate workplace environment.

You will demonstrate exceptional interpersonal skills, and takes pride in delivering outstanding service. We believe the most effective teams are built when everyone is empowered to thrive, and your contribution will be essential to creating a positive, productive atmosphere for everyone who walks through our doors.

What your day-to-day will look like:

Manage front desk operations and attend to walk-in visitors, guests, and employees professionally

Handle emails and general enquiries in a timely and service-oriented manner

Coordinate visitor registrations and office access arrangements

Support onboarding and offboarding activities including access card issuance, return collection, and coordination of security access requests

Maintain proper key management records and support issuance or return of office keys when required

Manage lost and found processes, including logging, safekeeping, and coordination with employees or vendors

Support daily office administrative duties including pantry or office supply requests and workplace coordination

Provide administrative support including data entry, filing, document preparation

Work closely with the Facilities team and client stakeholder to ensure smooth office operations

Assist with coordinating events, office activities that foster the culture

Manage multiple requests during peak periods while maintaining professionalism and composure

Ensure reception, front-of-house areas, meeting rooms remain presentable, organised, and aligned with workplace standards

Support ad-hoc workplace requests, events, or operational activities when required

Flexibility to manage extended hours of coverage at Reception with another Receptionist. Currently, managing rotational two shifts (8am-5pm and 9am-6pm M-F)

Support ad-hoc workplace requests, events, or operational activities when required

Required Qualifications and Requirements:

Minimum 2 years of experience in Receptionist, Front Desk, Customer Service, or Administrative roles

Professional, presentable, and customer-focused attitude

Good communication and interpersonal skills with the ability to interact with people at all levels

Able to multitask and work efficiently in a fast-paced, dynamic environment

Proficiency in using Microsoft Office applications such as Outlook, Excel, and Teams

Strong sense of responsibility, punctuality, and teamwork

Willingness to learn and adapt within a corporate office environment

Preferred Qualifications and Requirements:

Experience working in a corporate office, multinational company, or client-facing environment

Familiar with visitor management and access card systems

Basic understanding of workplace operations and office etiquette

Able to remain calm and composed during busy hours or challenging situations

Positive attitude with strong service and hospitality mindset

Comfortable supporting workplace events or ad-hoc office activities when required

Looking to develop long-term customer service and workplace experience within a professional environment

Open to learning broader workplace operations, including exposure to mailroom and office coordination functions