Summary 

The Ramp Agent, is responsible for the safe and efficient operation of a variety of Ground Support Equipment. This includes, but is not limited to, Tow Tractor, Belt Loader, Transporter, ULD Loader, Passenger Steps, Ambulift, Main Deck Loader and other specialized equipment used in airport operations. The role demands a high level of attention to detail, strict adherence to safety protocols, and the ability to work under tight schedules to ensure timely aircraft ground operations. 

Duties and Responsibilities 

Operate all equipment and vehicles within the permitted classes safely and efficiently 

Conduct pre- and post-operation inspections of equipment, report any malfunctions or damages immediately to supervisor  

Perform Foreign Object Debris (FOD) walk on aircraft parking stand 

Perform manual marshalling or operate Aircraft Docking Guidance System (ADGS) at aircraft parking stands 

Place and remove aircraft wheel chocks and safety cones based on airlines’ requirement 

Ensure that all vehicles and equipment are free of Foreign Object Debris (FOD) 

Perform general loading and unloading operations, ensuring proper handling and placement to avoid damage. 

Perform duty on docking and withdrawing of Passenger Loading Bridge (PLB) 

Read and interpret Container Pallet Message (CPM) & Loading Instruction Report (LIR) 

Act as mentor to new recruits in the organization 

Ensure compliance with all workplace safety and health policies and security protocols, including the proper use of personal protective equipment (PPEs) 

During flight handling, also assist to load/unload when assigned

Adhere to airport authority rules & regulation, dnata Ground Operation Manual (dGOM) and airlines GOM 

Complete ad-hoc tasks and other duties, as assigned by management 

Requirements 

Minimum secondary education and above 

Must possess minimum LTA Class 3 driving license or any state driving licence equivalent to LTA Class 3 

Able to obtain Airfield Driving Permit (ADP) after attending the Airfield Rules & Regulations Course (ARRC) conducted by internal trainer, and passing CAG Airfield Rules Test (ART) and Airside Driving & Safety Compliance Test (ADSCT). 

Able to obtain Airfield Driving Permit Class ‘A’ after attending the Passenger Loading Bridge Course conducted by internal trainer, and passing CAG Passenger Loading Bridge Test. 

Able to upgrade Airfield Driving Permit after attending internal Class 4D and Class 5S Training, and passing respective driving test conducted by internal instructor and tester