Overview

To promote an effective quality programme including identifying, coordinating and participating with relevant departments on quality and patient safety training needs, standards development, design and implementation of audit tools and risk management activities:

Keep abreast of appropriate regulatory agency requirements related to quality assurance, patient safety standards and other relevant regulatory requirements (e.g., Personal Data Protection Act and Health Information Bill/ Act);

To initiate continuous service improvements through constant monitoring, audits and training.

Responsibilities

Manage incidents, customer feedback/ complaints and provide timely responses and effective preventive measures

Identify and develop strategies to mitigate risks, improve clinical quality and patient safety. Measure and evaluate data to determine the ultimate impact of the programs and initiatives

Work with consultants and internal customers to achieve and maintain certifications for SATA CommHealth i.e. Data Protection Trust Mark (DPTM), Bizsafe, etc

Operationalization of Health Information Bill/ Health Information Act

Collaborate with cross-functional teams to analyze and optimize healthcare processes, workflows, and procedures

Maintain statistics on Quality Indicators e.g., Productivity, Customer Service Survey Data (including incidents, feedback, compliments, complaints). Prepare documents for management reporting as required

Assist to develop, implement and review policies and procedures relating to quality management functions for standardisation and compliance to quality and regulatory standard

Maintain an inventory of all documents within the organisation as document controller

Maintain external correspondences including MOH/ AIC/ MOM, ensure all correspondences are tracked

Identify and assess potential risks to patient safety and quality of care

Any other tasks as assigned by the Manager/ CEO

 Requirements

Minimum 3 years’ experience in quality management, preferably in the Healthcare industry

Have a background in quality assurance, quality improvement, patient safety and/or Personal Data Protection

Experience in Root Cause Analysis, Failure Modes Effects Analysis would be highly advantageous

Proficiency in Microsoft Office, particularly Word, Excel and PowerPoint

Knowledge of statutory regulations and guidelines pertaining to all aspects of healthcare.