Responsibilities:

01. Manage and assure customer product quality

02. Review specification (product / corporate) / contract / quality agreement / quality manual of customer / suppliers

03. Handle and monitor the progress of Initial Sampling Plan, APQP, PPAP

04. Initiate the review of PFMEA, Control Plan, Risk Assessment, Standard Operating Procedures, Work Instruction and Forms

05. Manage customer complaints including defect verification, root cause analysis, Corrective Action Preventive Action, disposition (RMA) and payment

06. Visit customer site for defect or process verification

07. Organize customer visits and generate visit report

08. Decide disposition of non-conforming product during Material Review Board

09. Manage Process Change Management (PCN) and waiver (Engineering Waiver, Exeptional Approval Form)

10. Manage and review customer performance ratings

11. Prepare Quality Business Review report for key customer accounts

12. Review and drive improvement plans, projects and technology roadmaps

13. Provide technical support to customers

14. Conduct internal process and system audit

15. Lead and organize customer audit (product / process / system)

16. Handle customer Quality Management System query and Self Audit Checklist

17. Attend to Customer Technical Query (RoHS, REACH, Technical Data, MSDS ) resolution

18. Conduct supplier qualification and evaluation

19. Manage and report supplier's quality performance

20. Lead and organize supplier meeting / visit

21. Manage supplier claims including claim raising, sample sending, 8D review, disposition and payment

22. Submit monthly reports (Customer Quality / Supplier Quality / Quality System / Specification Review)

23. Implement and upkeep Safety & 5S within the Quality Department

24. Support/ Backup function to the peers and superior in his/ her absence

25. Support any adhoc or special assignment by the immediate superior / Head of Department

Requirements:

At least 3 years related experience in a similar capacity

Diploma or Degree Holder in Material Engineering / Mechanical Engineering / Precision Engineering / Industrial Engineering / Chemical Engineering / Quality Management or equivalent engineering field

Expert with MS Office (e.g. MS Excel, MS Word, Powerpoint Presentation)

Expert on ISO Standards (e.g. ISO 9001, ISO 14001) and ISO Internal Auditing

Expert with Statistical Techniques and QC Tools (e.g. Fishbone Diagram, Why-Why Analysis, 3D/8D)

Analytical and Problem Solving Skills, Presentation Skills, Supervisory / Leadership Skills, Planning and Time Management Skills

Strong team player and possess leadership skills

Strong communication, influencing and negotiation skills

Responsible, patient, detailed and result-oriented

Open to various tasks and responsibilities

High adaptability and flexibility to organisational change