Job Responsibility

Providing pre and post sales and service support to customers to meet the objectives of the department

To coordinate the activities of fellow service engineers and technicians with respect to attending service calls and issue resolution

Systematically troubleshoot and repair of equipment in a timely manner

Recommend proper usage, maintenance and corrective actions to customers

Scheduling and performing preventive maintenance for contractual customers

Support Projects and A&A works as required by the management.

Ensure proper filing of service, warranty records and installation base

Train and guide assistant service engineers and technicians on technical issues.

To be the point of contact for management for updates on issue resolution and team activities coordination

Help meet department’s financial goals by recommending upgrades/spares to customers as deemed necessary

Help meet department’s productivity targets by reducing costs and improve productivity.

Quoting of service pricing for repair

Job Requirement

Minimum of Degree or Diploma in Mechanical/Electrical Engineering or its equivalent

1-3 years of relevant working experience in related industry

Project Management,Product Knowledge Skills & exposed to CAD-BIM

Able to lead a team make decisions & work under tight timeline

Proactive to update & follow up on progress of tasks