Job Role Description

The Programme Manager oversees the strategic conceptualisation, management, and quality assurance of youth mental health and recovery-oriented programmes that promote empowerment, resilience, and community integration. The role provides leadership and supports other Programme Managers, ensuring alignment to organisational standards, programme fidelity, and best practices in youth engagement and mental health support.

The Programme Manager spearheads the design and development of innovative youth mental health initiatives, while leading engagement efforts with youths, community stakeholders, schools, partners, and volunteers to strengthen ecosystem collaboration and continuity of care. The role also drives strategic outreach and partnership development to enhance programme impact, accessibility, and sustainability.

In addition, the Programme Mananger is responsible for overseeing programme implementation, monitoring operational risks and ethical considerations, and ensuring quality control across programme delivery, facilitation standards, safeguarding practices, and resource utilisation. The role supports capability development within the team and fosters a culture of reflective practice, collaboration, and continuous improvement.

Job Responsibility:

1. Programme Leadership, Conceptualisation, and Community Engagement

• Lead the conceptualisation, planning, and improvement of recovery-oriented and youth mental health programmes that strengthen resilience, social support, and community connectedness.
• Provide leadership and guidance to other programme managers, facilitators, volunteers and peer contributors in programme development and delivery.
• Build and maintain partnerships with stakeholders, community organisations, schools, facilitators, and service providers to strengthen programme impact and collaboration.
• Lead and oversee groupwork, workshops, youth engagements, and community initiatives while ensuring safe, inclusive, and recovery-oriented spaces.
• Drive programme review, evaluation, and quality improvement processes to ensure relevance, effectiveness, and alignment with organisational objectives.
• Strong communication, facilitation, and interpersonal skills, including proficiency in Microsoft Office applications.
• Experience in programme development, group facilitation, youth engagement, and/or mental health or peer support work.
• Ability to lead teams and foster psychologically safe, empathetic, and collaborative environments.
• Strong organisational, stakeholder engagement, and relationship-building skills across diverse communities and partners.
• Resilient, adaptable, resourceful, and able to work both independently and collaboratively.
• Degree in Counselling, Social Work, Psychology, or related fields.
• Peer Support Specialist certification and/or relevant mental health training preferred.
• Minimum 2 years of relevant experience in mental health, peer support, community engagement, and programme management

2. Programme Management, Coordination, and Quality Assurance

• Oversee the end-to-end planning, coordination, and execution of youth engagement and recovery-oriented programmes and activities.
• Lead programme outreach, publicity, engagement strategies, and participant management processes across relevant platforms and stakeholder groups.
• Ensure effective coordination of programme logistics, operational requirements, safety considerations, and resource allocation.
• Supervise programme implementation and ensure adherence to organisational standards, safeguarding practices, and operational protocols.
• Review programme reports, updates, and documentation while monitoring programme risks, outcomes, and areas for improvement.

3. Operational Leadership and Administrative Oversight

• Provide leadership and oversight for the operational and administrative functions of programmes, training initiatives, and community engagements.
• Oversee coordination and liaison efforts relating to training programmes, stakeholder engagements, and external partnerships.
• Ensure proper administration and documentation of programme evaluations, feedback, attendance records, and operational data.
• Support budget planning, procurement, and resource management to ensure effective and accountable programme operations.
• Contribute to the development and implementation of operational processes, facilitation guidelines, and quality assurance practices.

 Requirements:

• Strong communication, facilitation, and interpersonal skills, including proficiency in Microsoft Office applications.
• Experience in programme development, group facilitation, youth engagement, and/or mental health or peer support work.
• Ability to lead teams and foster psychologically safe, empathetic, and collaborative environments.
• Strong organisational, stakeholder engagement, and relationship-building skills across diverse communities and partners.
• Resilient, adaptable, resourceful, and able to work both independently and collaboratively.
• Degree in Counselling, Social Work, Psychology, or related fields.
• Peer Support Specialist certification and/or relevant mental health training preferred.
• Minimum 2 years of relevant experience in mental health, peer support, community engagement, and programme management