Role Responsibilities: 

Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment 

Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices 

Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments 

Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues  

Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust 

Apply your growing knowledge of best practices to offer a new perspective using existing solutions  

Serve as a resource for junior colleagues and a liaison between the customer and business unit; you may also lead small projects with manageable risks and resource requirements 

Requirements:

Bachelor’s degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field 

4–7 years of experience in the semiconductor process preferably in Plating/ Epitaxy/ Etch process

Strong interpersonal and communication skills to explain sensitive information and work to build consensus among project stakeholders 

Must be able to work closely with customer at customer's site/ cleanroom daily

Work Location:

Based at customer's site daily (North/ East)