Job Scope

The Yo-Chi Venue Leader is responsible for creating great customer experiences by running a seamless venue operation.This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and full accountability to achieve commercial results.

Roles and Responsibilities

Model ideal customer service standards and ensures every team member is committed to doing the same

Deliver serviced-based training and coaching for Team Members and other venue leaders as required

Manage all food inventory to maximise sales and profitability

Drive a high level of product knowledge among the team through training

Manage and lead all team members through the entire employment lifecycle

Recruit and onboard new team members as required

Record and act upon any identified hazards in the venue

Provide feedback and ongoing coaching of the team to build on product quality, knowledge, and service skills

Implement performance management plans with underperforming team members as required

Work with the operations team on venue business planning, including local marketing and Communi-Chi