iTea is a well-known local bubble tea chain in Singapore, iTea focuses on offering good-quality drinks at neighbourhood-friendly prices. More than 50 outlets in Singapore and we are expanding to more outlets in Singapore.

Responsibilities:

Manage 6 Outlets in an allocated area

Conduct regular outlet visits

Assist in any work station when required

Utilize interpersonal and communication skills to lead, influence, and encourage employees

Ensure proper planning of manpower schedule according to sales needs and labour target

Ensure and maintain the productivity level of employees

Maintain effective cost control in all areas in the outlets

Ensure compliance of cash handling and management in the outlets

Understand day-to-day operations well enough to perform duties in employees’ absence

Inform Area Manager of any operational inconsistency

Report employee accidents and potential safety hazards to Area Manager and ensure compliance of necessary documentations

Ensure employees are educated on all products and services

Enforce the compliance of standard operating procedures

Plan and execute all sales promotions effectively and efficiently

Respond proactively to prevent and resolve customer service situation

Ensure that all employees understand the brand’s service culture

Analyse business performance using data from Intelligence Business Engine (IBE) and recommend action plans for improvement when necessary

Interview, recruit and hire qualified candidates

Ensure new employees are trained properly; follow up on the training progress of all employees

Coach, counsel and discipline employees

Regular review of work performance with employees

Produce daily, weekly and monthly business reports

Ensure payroll information including

reports, monthly timesheet and other personnel forms submitted are accurate and correct

Provide information to supervisors, co-workers and subordinates by telephone, in written form, email, or in person, when necessary

Develop an effective network of communication across the area to ensure shared knowledge and understanding of business activity

Develop specific goals and plans to prioritize, organize and accomplish work

To attend all meetings and training programs when required

Compliance to any other related operational issues and projects as and when required

Requirements:

Prior experience as a Shop/Outlet Manager in F&B is an advantage

Strong customer service skills with a friendly and engaging personality

Ability to work in a fast-paced environment.