About the role

We are seeking an experienced and dynamic Operations Manager to oversee the daily operations of multiple hotels within our portfolio. The ideal candidate will ensure that each property operates smoothly, maintains high standards of service, and achieves financial goals. This role requires strong leadership, effective communication, and a passion for delivering exceptional guest experiences.

Key responsibilities

Oversee the day-to-day operations of multiple hotels within the cluster.

Develop and implement operational strategies to enhance efficiency and guest satisfaction.

Ensure compliance with all health, safety, and regulatory requirements.

Monitor and manage budgets, ensuring financial targets are met or exceeded.

Collaborate with department heads to ensure seamless operation across all hotel functions.

Lead and mentor hotel management teams, fostering a culture of excellence.

Analyse operational performance and implement improvements as needed.

Coordinate with sales and marketing teams to drive occupancy and revenue.

Address and resolve guest complaints in a timely and professional manner.

Conduct regular site visits to ensure high standards are maintained across all properties.

About you

Minimum of 5 years of experience in hotel operations management, preferably within a cluster or multi-property role.

Bachelor's degree in Hospitality Management, Business Administration, or a related field.

Excellent communication and interpersonal skills.

Ability to make strategic decisions and manage multiple priorities under pressure.

Familiarity with health, safety, and regulatory requirements in the hospitality industry.

Strong problem-solving abilities and attention to detail.

Strong leadership and team management skills.

Commitment to delivering high-quality guest service.

Benefits

Competitive salary and performance-based bonuses.

Opportunities for professional growth and career advancement.

Employee discounts on hotel stays and services.