Key Responsibilities

Operations Management

Oversee daily operations and ensure smooth workflow across departments

Develop and implement operational policies, procedures, and standards

Monitor operational performance and identify areas for improvement

Ensure compliance with regulatory requirements and industry standards

Drive operational efficiency and productivity improvements

Manage resource allocation and capacity planning

Process Optimization

Analyze existing processes and identify optimization opportunities

Implement best practices and continuous improvement initiatives

Streamline workflows to reduce costs and improve efficiency

Develop and maintain Standard Operating Procedures (SOPs)

Monitor process performance metrics and KPIs

Lead process improvement projects and initiatives

Team Management & Development

Lead, mentor, and supervise operations team members

Conduct performance reviews and provide constructive feedback

Identify training needs and coordinate staff development programs

Manage work schedules, shifts, and resource deployment

Foster a positive and collaborative work environment

Handle employee relations and resolve operational conflicts

Planning & Coordination

Coordinate with internal departments (sales, logistics, finance, etc.)

Plan and manage operational budgets and expenses

Ensure adequate inventory levels and supply chain coordination

Schedule and oversee maintenance of equipment and facilities

Coordinate with vendors, suppliers, and service providers

Support new product launches and business expansion initiatives

Quality & Compliance

Maintain quality control standards and inspection processes

Ensure adherence to health, safety, and environmental regulations

Conduct regular audits and implement corrective actions

Manage customer complaints and service recovery processes

Maintain ISO certifications and compliance documentation

Implement risk management and safety protocols

Reporting & Analysis

Prepare operational reports and dashboards for management

Track and analyze operational metrics and performance indicators

Monitor budget vs. actual expenses and identify variances

Provide data-driven insights and recommendations

Maintain accurate records and documentation

Present findings and proposals to senior management

Requirements

Education & Experience

Diploma/Bachelor's degree in Business Administration, Operations Management, Engineering, or related field

5 years of operations experience (for Manager level)

2 years of relevant experience (for Executive level)

Industry-specific experience is advantageous

Six Sigma, Lean Management certification is a plus

Technical Skills

Proficiency in operations management software and ERP systems

Strong data analysis and reporting skills (Excel, Power BI, Tableau)

Understanding of supply chain and logistics principles

Knowledge of quality management systems (ISO 9001, etc.)

Familiarity with inventory management and forecasting

Project management capabilities

Core Competencies

Strong analytical and problem-solving skills

Excellent organizational and planning abilities

Strategic thinking and decision-making skills

Attention to detail and process-oriented mindset

Ability to manage multiple priorities in fast-paced environment

Financial acumen and budget management skills

Leadership & Communication

Proven leadership and people management skills

Excellent verbal and written communication abilities

Strong interpersonal and relationship-building skills

Ability to work collaboratively across departments

Conflict resolution and negotiation capabilities

Coaching and mentoring abilities

Personal Attributes

Results-driven with strong work ethic

Proactive and self-motivated

Adaptable to changing business needs

Strong sense of ownership and accountability

Customer-focused mindset

Calm under pressure and resilient

Continuous improvement mentality