Role & Responsibilities

1. Pre-Course Operations & Administration

•Facilitate trainer and venue bookings, ensuring all training resources are properly prepared

•Manage enrolment of individual and corporate learners via the Training Management System

•Prepare and send class confirmations and pre-course communications

2. Course Delivery Support

•Support onboarding and act as co-host for virtual/online classes when required

•Ensure smooth execution of classes and troubleshoot operational or system-related issues

•Act as a point of contact for trainers, clients, and internal teams on training-related matters

3. Post-Course Operations & Administration

• Manage post-course processes including invoicing, grant submission, and grant tracking,

ensuring accuracy and timeliness

• Oversee evaluation processes (survey setup, data extraction, and reporting)

• Maintain proper documentation and records (including video and digital content

management)

• Analyse post-course data to identify gaps and recommend improvements

4. Systems & Day-to-Day Operations

• Maintain and ensure data accuracy within Training Management Systems

• Handle administrative queries from Sales team and liaise with Marketing where required

• Monitor classroom/resource utilisation and operational efficiency

5. Process Improvement & Reporting

• Identify process gaps and propose improvements to enhance workflow and system

utilisation

• Support reporting for monthly reviews, including operational metrics and performance data

• Collaborate with Product and Sales teams on operational support and business initiatives

Qualifications

• Higher Nitec or higher in any discipline

• 1–2 years of experience in operations, preferably in a training provider or similar

environment

• Comfortable working with digital systems (experience with Training Management Systems is

an advantage)

• Strong digital literacy and ability to learn new systems quickly

• Detail-oriented with strong data accuracy and organisational skills

• Good communication and stakeholder management skills

• Proactive, adaptable, and able to work in a fast-paced environment

• Able to multitask and manage responsibilities independently

• Team player with a continuous improvement mindset