Responsibilities:

1.     Programme Administration

·     Provide end-to-end training administration support to assigned course programs ensuring all scheduled training sessions are smoothly executed

·     Prepare materials for classes at least a week in advance

·     Checking and retrieving training documents to be uploaded for trainers and participants

·     Sending emails to both trainers and participants via zooms links, google form links with passwords etc

·     Attend to all post-course-related activities to ensure customer satisfaction, such as attendance requests and certificate issuance

2.     Funding and Process Management     

·     Provide support on data and statistical reporting required by management and funding agencies

·     Provide support in all quality and process improvement initiatives for operational efficiency and effectiveness

3.     Documentation

·     Interact with Finance and other business units to ensure timely invoicing

·     Perform other administrative duties when required

4.    Training Facilities Maintenance

·     Coordinate and assist in ensuring the training facilities are kept up with efficient training materials provided onsite

·     Provide assistance to the trainer when required

5.       Sales Administration Support to Public Run

·    Consolidate course registrations for all public-run programs and communicate course confirmations to participants.

·    Oversee and track public-run course registrations, ensuring timely and accurate status reporting

·    Work closely with the Sales Administrator to ensure smooth back-end operations.

·    Handle incoming calls professionally, record accurate messages, respond appropriately, and relay information to the relevant person-in-charge.

6.     Any other ad-hoc duties as assigned by supervisor/s

 SPECIFICATIONS

1.     Required educational level

·     Diploma in any discipline with at least 2 years’ relevant working experience

·     Proficiency in Microsoft Office applications (Words & Excel)

·     Basic understanding of financial accounting is an advantage

·      A proactive team player with the ability to work independently within challenging timelines

2.     Required years relevant working experience and type of working background   

·     Minimum 2 years of relevant working experience preferably in a training and consultancy set-up

3.     Prerequisites

·      Good communication and interaction skills

·      Meticulous, efficient and resourceful with a “can-do” attitude

·      Organised and methodical

·      Pleasant and warm personality

4.     Workings hours

Normal office hours and/or according to training schedule. Must be prepared to work over the weekends/public holidays/residential training if required.