Responsibilities:

Monitor and control train operations on mainline and depot, ensuring service punctuality and safety

Manage incidents, disruptions, and emergencies; plan and execute service recovery actions

Coordinate internal departments and external emergency services during incidents

Authorize and control track access activities during traffic and non‑traffic hours

Manage train movements, depot shunting, train testing, and dispatch/return of trains

Provide timely and accurate service information and public announcements to passengers

Monitor passenger conditions via OCC systems and respond to customer assistance needs

Prepare operational reports, service analyses, and recommendations for service improvement

Ensure compliance with safety rules, procedures, and Safety Management System

Mentor and train Operations Control Centre / Depot Control Centre staff

Maintain operational records, documentation, and housekeeping standards

Requirements:

Degree in any discipline or Diploma with minimum 5 years' working experience, preferably in an Operations Control Room environment

Willing to perform shift work, including night shift, weekends and Public Holidays

Ability to identify colours

Able to operate computer-based control systems

We regret that only shortlisted candidates will be notified.