Key Responsibilities

Provide L2 support for LAN, WAN, firewall, VPN, and connectivity issues

Troubleshoot routing, switching, wireless, and network security incidents

Handle escalations from NOC and escalate complex issues to L3 or vendors

Perform approved configuration changes on routers, switches, firewalls, and VPN devices

Support VLAN, routing, ACL, NAT, firewall policy, and VPN changes

Monitor network devices using tools such as NetGain

Respond to alerts related to availability, utilization, latency, packet loss, CPU, memory, and link status

Assist with SNMP, Syslog, and device onboarding into monitoring platforms

Support planned maintenance, migrations, cutovers, and post-change validation

Maintain network documentation, incident notes, change records, and handover documents

Experience & Qualifications

Diploma or Bachelor’s degree in IT, Computer Engineering, or related field

3–5 years of network engineering or network operations experience

Experience in managed services, NOC, or enterprise support environments preferred