Job Summary

We are seeking a motivated Network Engineer to support enterprise network deployment, implementation, and technical support activities. The successful candidate will be involved in project delivery, network troubleshooting, customer support, and infrastructure implementation across LAN, WAN, WLAN, security, and server environments. This role offers excellent exposure to enterprise networking, HCI infrastructure, and large-scale IT projects.

Key Responsibilities

Support network deployment, implementation, migration, and cutover activities for customer projects.

Provide onsite and remote technical support, including troubleshooting, issue identification, diagnosis, and resolution.

Monitor network performance and system health, escalating complex issues to senior engineers or HQ support teams when required.

Assist in network configuration, testing, commissioning, and documentation preparation.

Participate in project implementation and coordinate with project managers, sales teams, customers, and partners to ensure successful project delivery.

Conduct technical knowledge transfer and provide documentation to customers upon project completion.

Support technical proof-of-concept (POC), demonstrations, and solution evaluations when required.

Maintain project records, incident reports, technical documentation, and operational trackers.

Follow standard escalation procedures and ensure timely communication of project and incident status.

Attend customer meetings to analyze technical requirements, troubleshoot issues, and provide professional technical recommendations.

Collaborate with engineering, project delivery, sales, and support teams to ensure customer satisfaction and project success.

Continuously develop technical knowledge of networking, security, virtualization, storage, and HCI technologies.

Qualifications & Requirements

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Network Engineering, or a related field.

• Fresh graduates with strong networking fundamentals are welcome to apply. Candidates with 1–3 years of relevant experience will have an advantage.

• Basic understanding of networking concepts including TCP/IP, VLAN, Routing, Switching, Wireless Networking, and Network Security.

• Familiarity with Layer 2 and Layer 3 technologies such as STP, LACP, OSPF, VRRP, VXLAN, and network virtualization is preferred.

• Knowledge of WLAN architecture, deployment, and optimization is an advantage.

• Exposure to firewalls, endpoint security, virtualization, servers, storage, backup, or HCI solutions is beneficial.

• Experience with network automation tools such as Python or Ansible is an added advantage.

• Strong troubleshooting, analytical, and problem-solving skills.

• Good communication and documentation skills in English. Mandarin and Bahasa Melayu are advantageous.

• Willing to work onsite at customer locations and travel when required.

Preferred Certifications

• CCNA / HCIA / H3CNE or equivalent certifications.

• CCNP / HCIP / H3CSE / PCNSE / FCP / ACSP certifications are highly desirable.

What You'll Gain

• Hands-on experience in enterprise networking, data center, and HCI infrastructure projects.

• Exposure to multi-vendor networking environments.

• Opportunities to work on large-scale deployment and digital infrastructure projects.

• Structured technical development and certification growth opportunities.