Join us as a Lobby Host / Guest Services Agent in Hotel Indigo and Holiday Inn Express Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

Financial returns:

Maintains cashier float and ensures accurate daily report of all money received

Performs the audit balances and prepares all works for audit in an orderly fashion

Upsell established upsell packages to guests to improve the Hotel’s RevPAR and Total Revenue

Guest experience:

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 

Ensure that the Hotel Indigo/Holiday Inn Express Brands Standards are practiced and delivered consistently, include Brand Experience Evaluation, True Hospitality Service

Ensure the Neighbourhood story and Guest journey is delivered to guests

Registers and rooms all arrivals according to established procedures

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

Responsible and attends to guests’ requests of using the service of safety box at all times

Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, and also IHG One Rewards loyalty program

Attends to guest’s complaints, inquiries and requests, refers problems to supervisor if he/she is unable to assist

Is familiar with other properties within IHG so that guest indicating any next destination on the registration card can be “sold” an onward booking to another hotel within IHG Hotels Group brands

Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

 Responsible business:

Maintains intimate knowledge of departmental standards and procedures

Keeps abreast of all modifications to accounting policies and procedures

Maintains exemplary department standards of behaviour and appearance and attitude as expected in a IHG Brand

Takes personal interest and pride to ensure front desk work area is kept clean and in an orderly state at all times

Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG One Rewards member and other VIP’s and with reference to hotel and to be a health or safety hazard

Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedure

Be familiar with Brand Safety Standards, first aid and fire and emergency procedures and operate equipment safely and sensibly

Initiate action to correct a hazardous situation and notify supervisors of potential dangers

Log security incidents and accidents in accordance with hotel requirements

Qualifications and requirements

GCE 'N/O' Levels or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, with 1 year’s experience in guest / customer service, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Able to read and write English.

Experience using OPERA/StayPlease PMS

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

Meal Allowance

Birthday Off

Medical Benefits

Medical & Dental Benefits

Insurance Coverage

25-50% F&B Discount at restaurants within IHG Singapore Hotels

Special Employee Rate at all IHG Hotels worldwide

Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo and Holiday Inn Express Katong brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.